At The Artisan Punk, every piece is made to order — created specifically for you once your order is placed. Because of this, our refund policy works a little differently to a standard retailer.
Before production begins
If you need to cancel your order, contact us as soon as possible at hello@theartisanpunk.com. If production hasn’t yet started, we’re happy to cancel and issue a full refund. Once work has begun on your piece, it can no longer be cancelled or refunded, as set out below.
Once production has started
Because each piece is made specifically to your order, we’re unable to offer refunds or accept returns once production has begun. This applies to all custom and made-to-order items, in line with UK consumer law covering personalised and bespoke goods.
Faulty or incorrect items
This does not affect your legal rights. If your piece arrives faulty or damaged, or doesn’t match what was agreed with you, contact us within 14 days of receiving it at hello@theartisanpunk.com with photos of the issue. We’ll work with you to put it right — a repair, replacement or refund, depending on the situation.
Questions before you order
If you’re unsure about sizing, material or design before committing, get in touch before placing your order — we’re always happy to talk it through first.