Refund policy

 

Refund Policy

At The Artisan Punk, every piece is made to order — created specifically for you once your order is placed. Because of this, our refund policy works a little differently to a standard retailer.

Before production begins

If you need to cancel your order, please contact us as soon as possible at hello@theartisanpunk.com. If production hasn't yet started, we're happy to cancel and issue a full refund. Once work has begun on your piece, it can no longer be cancelled or refunded, as detailed below.

Once production has started

Because each piece is made specifically to your order, we're unable to offer refunds or accept returns once production has commenced. This applies to all custom and made-to-order items, in line with UK consumer law covering personalised and bespoke goods.

Faulty or incorrect items

This does not affect your legal rights. If your piece arrives faulty, damaged, or doesn't match what was agreed with you, please contact us within 14 days of receiving your order at hello@theartisanpunk.com with photos of the issue. We'll work with you to put it right — whether that's a repair, replacement, or refund, depending on the situation.

Questions before you order

If you're ever unsure about sizing, material, or design before committing, please get in touch before placing your order — we're always happy to talk it through first.